Privacy Policy

Introduction

winding-glow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website winding-glow.com and use our culinary experience services.

By accessing our website or booking our services, you consent to the practices described in this policy. If you do not agree with the terms, please discontinue use of our site and services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address)
• Booking preferences and service selections
• Dietary requirements and food allergies
• Communication records between you and our team
• Payment information (processed securely through third-party providers)

We also automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• IP address (anonymised)

How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your sessions
• Customise your culinary experience based on your preferences
• Send booking confirmations and reminders
• Improve our website and services
• Respond to your enquiries and support requests
• Send promotional communications (with your consent)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our instructors, to the extent necessary to deliver your booked experience
• Service providers who assist our operations (payment processing, email delivery)
• Legal authorities when required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for seven years for tax and legal compliance purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: Level 3, 127 Collins Street, Melbourne VIC 3000, Australia